Reuse what works
Apply shared workflow patterns where requirements match. Configure the differences that matter to each client.
RCM Companies & Medical Billing PartnersMore client work.
More client work.
Less repetition.
Clearer delivery oversight.
Support growing workloads with automation for repeated payer and billing tasks, while keeping client-specific rules, exceptions, and team handoffs visible.
Trusted by healthcare organizations
Where we can help
Support each client.
Strengthen your delivery.
Each client brings a different mix of systems, payers, and priorities. Innobot gathers the data from all of those systems and works it in one standardized work queue, without losing the context that makes each account different.
Take repetition out of the queue
Teams repeat eligibility checks, claim lookups, and follow-up across client accounts.
How Innobot helps
Automate supported tasks with client and payer rules guiding how work is handled.
Create more capacity for the exceptions and account needs that require your team.
Keep client requirements in view
Different posting rules and handoffs make consistent delivery harder as the client base grows.
How Innobot helps
Configure workflows around each client's systems and rules, returning results and unresolved items with context.
Help teams apply the agreed process across accounts and shifts.
See the effort behind delivery
Volume alone does not show which queues are stuck or how much manual effort an account needs.
How Innobot helps
Review completed work, open issues, and automated versus manual effort alongside financial reporting.
Make better-informed decisions about priorities, capacity, and where to expand automation.
For the people running delivery
Account-level context.
A clearer view of the work.
Your operations team needs to see which client queues are moving and which need intervention. Automation should make that responsibility easier to manage as volume grows.
Powered by IRIS
A shared automation foundation.
Rules for each client.
IRIS supports reusable workflows with client and payer requirements configured for the account. Your team retains responsibility for exceptions and decisions, with task history to support handoffs.
- Client and payer configuration
- Completed work and open exceptions
- Automated and manual effort visibility
Illustrative example
IRIS · Client Workboard
Sample week
ClientVolumeProgressDone
ASC Group A4.8K / wk97%
Derm Network B3.2K / wk94%
Multi-Spec C6.1K / wk88%
Cardiology D2.7K / wk95%
Room to grow
Build capacity.
Keep delivery in view.
Make handoffs clear
Keep the latest response and remaining action with each unresolved item, so another team member can pick it up.
Plan around real workload
Compare completed tasks, open issues, and human effort before expanding automation to another client program.
Every client PM system
Your teams log into a different practice management or EHR system for each account. Automation reads and writes in each one, so no client stays on manual because of the system they run.
Every clearinghouse
Submissions, rejections, and remittances move through a different clearinghouse per client. Pull status and responses into one place instead of checking each portal separately.
Every process you run
Eligibility, claim status, denials, payment posting, and AR follow-up each carry their own client rules. Standardized queues keep the process consistent while the rules stay client-specific.
Work across your clients' existing systems
CollaborateMD
+ many more
We assess each client's access, workflow rules, and result destinations before defining the automation scope.
Get Started
Bring a client queue.
Find room to grow.
Walk through the volume, client rules, and handoffs with us. We will identify where automation can support your delivery team.
FAQ
Questions from RCM operations leaders
Can each client have different rules?
Yes. Client and payer requirements guide configuration. Reusable workflows provide a starting point, while account-specific rules and handoffs are mapped for the scope.
How do we add another client or payer?
We review access, requirements, and differences from existing workflows, then configure and validate the new scope. Timing depends on those requirements and the connections available.
Will our teams still control exceptions?
Yes. Unresolved work is routed for follow-up with its current status and available context. Your team handles decisions that require account knowledge or judgment.
What should we measure first?
Start with task volume, completed work, open exceptions, and manual effort for a defined queue. Use those measures alongside financial outcomes to evaluate where automation helps.
Can we start with a single client program?
Yes. Start with a clear workflow and ownership model. Review the results and handoffs before extending the approach to additional client accounts.