AI-Powered Payment Posting Software That Actually Works
Stop losing revenue to payment posting backlogs. Our bots work inside your existing systems posting payments with 99.98% accuracy while your team focuses on exceptions that matter.
HIPAA Compliant
SOC 2 Certified
Works with all EHR/PM System
The Payment Posting Problem
Eliminate the payments stuck in manual review and reclaim hours lost to exception handling
Hundreds of Hours Lost Monthly
Manual payment posting in medical billing consumes 200-650+ staff hours monthly. That's $18+/hour for repetitive data entry that bots can handle at $0.06 per touch.
30-40% Exception Rates
Standard 835 imports only auto-post 60-70% of line items. The rest require manual matching by date of service, CPT codes, and charge amounts creating massive backlogs.
Rising AR Days
Underpayments hide in plain sight $5 here, $20 there. Your team is too busy with high-dollar claims to chase them, but they add up to millions annually.
Staffing Challenges
Finding and retaining payment posting specialists is harder than ever. And the institutional knowledge walking out the door? That's impossible to replace.
Revenue Leakage
Underpayments slip through because nobody has time to compare every remit to your fee schedule. Interest payments get dumped into clearing accounts. Money left on the table.
Vendor Fatigue
You've heard the automation pitch before. Six-month implementations. Costly integrations. Systems that break when the payer portal changes. We get it.
Payment Posting Service That Works in Your World
We didn't build another tech product. We built what we needed when we ran revenue cycles.
What Is Posting Payments With Innobot?
Our payment posting automation handles the entire medical billing RCM process from ERA processing to lockbox reconciliation inside your existing systems. No rip-and-replace. No complex integrations.
Automated exception handling at Schedule Time
Automatic line-by-line posting with 99.98% Payment Posting rate. Handles exceptions your 835 import can't.
Paper EOB Conversion
AI reads scanned documents, extracts payment details, maps to CARC/RARC codes, creates importable 835 files.
Lockbox Reconciliation
Retrieves payment files from your bank, converts to 835 format, matches deposits to posted payments.
Rules-Based Adjustments
Rules-Based Adjustments Automatic handling of OA23, small balances, capitation, bundles, and credentialing adjustments.
Implementation That Doesn't Derail Your Team
We've heard the horror stories. 12-month implementations. IT integration nightmares. Projects that never go live. That's not us.
Discovery
We map your charge capture workflows, payer mix, and edge cases. We understand where revenue is leaking before we write a line of code.
Design
Custom rule engine and decision trees built for your specific workflows. This isn't one-size-fits-all it's "build-a-bear" customization with pre-built components.
Development
Bots are programmed to work exactly like your best employees navigating the same screens, clicking the same buttons, following the same processes.
Go-Live
Incremental testing (5 → 15 → 50 → 100+ accounts) ensures quality. Then full production deployment with ongoing monitoring and support.
Results That Actually Move the Needle
Not vanity metrics. Real outcomes from real healthcare organizations.
Financial benefit in 6 months
Manual hours eliminated
Payment posting accuracy
Underpayments recovered (120 days)
Multi-Location Healthcare Group
A regional healthcare organization with multiple clinic locations was struggling with payment posting backlogs and inconsistent cash posting across sites. Their team couldn't keep up with ERA exceptions, and patient payments were being misallocated. Within weeks of go-live, Innobot's payment posting automation achieved over 90% success rates on insurance payments with full transparency on every transaction.
We're Different And Here's Why It Matters
We're not a tech company that learned healthcare. We're RCM operators who built the automation we wished existed.
RCM Expertise First
Our founder has 28+ years in healthcare operations. We started in revenue cycle, not tech. We understand your problems because we lived them.
No Integration Required
Our bots work the same way your staff does logging in, navigating screens, clicking buttons. Works with EHR/Practice Management, and 1,800+ payers.
6-8 Week Implementation
Not 6-12 months. Every process automated in 6-8 weeks. Our "build-a-bear" approach uses pre-built components customized to your workflow.
Accessible Pricing
We built Innobot to be the "Walmart of healthcare automation" high quality at accessible prices. Mid-market hospitals shouldn't be priced out of automation.
Full-Service Model
Every engagement includes a dedicated team: software developers, business analysts, solution architects, quality auditors, and onshore RCM experts with 10-15+ years experience.
Proven Track Record
$1.3 billion in increased revenue at previous organizations. $17M recovered in underpayments in 120 days for one client. 20% staff reduction in year one for a 4-year enterprise client.
Frequently Asked Questions About Payment Posting Software
How does Innobot's payment posting service work with our existing EHR?
Our bots access your systems the same way a remote employee would—through RDP/VPN access. There's no API integration, no IT project, no rip-and-replace. We've already built automation frameworks in Epic, Cerner, Meditech, NextGen, eClinicalWorks, AdvancedMD, and other major systems. The bots log in, navigate to work queues, process remittances, post payments line-by-line, and close batches—all within your existing workflows. Exceptions are routed to your existing staff through your existing task systems.
What makes your payment posting accuracy rate so high?
Our 99.98% accuracy rate comes from detailed matching logic and extensive testing. The bot matches payments by date of service, CPT codes, and charge amounts—not just patient name or account number. We handle edge cases that standard 835 imports miss: secondary payers not attached to accounts, interest payments that need charge entries, take-backs and recoups that shift between patients. During implementation, we test incrementally (5, then 20, then 50, then 100+ accounts) to catch every scenario before go-live. When the bot can't confidently match, it routes to a human—it never posts incorrectly.
How long does implementation take for the medical billing RCM process automation?
Typically 6-8 weeks from kickoff to production. We're able to move this fast because we've already built the frameworks—we're not starting from scratch. Weeks 1-2 focus on discovery (understanding your specific workflows, transaction codes, hold vs. bill rules). Weeks 3-5 are build and customization. Weeks 6-7 are incremental testing. Week 8 is go-live with full monitoring. Compare this to the 6-12 month implementations common with enterprise RPA vendors.
Can you handle paper EOBs and lockbox processing?
Yes. Our intelligent automation uses large language models to read scanned paper documents—whether they're EOBs, correspondence, or inbound e-faxes. The bot identifies the document type, extracts patient information, maps payment details to CARC/RARC codes, and creates importable 835 data files. For lockbox processing, the bot retrieves payment files directly from your bank (or from an SFTP if you prefer not to grant bank access), converts them to 835 format, and posts payments to your billing system. This eliminates the manual effort of processing lockbox payments while ensuring timely, accurate posting.
What is payment posting in medical billing?
Payment posting in medical billing is the process of recording payments received from insurance companies and patients into the practice management or billing system. It involves receiving ERA/EOB information, matching payments to the correct patient encounters, posting allowed amounts and adjustments, reconciling batches to deposits, and routing exceptions for follow-up. Accurate payment posting is critical because it directly affects your days in AR, cash flow, and ability to identify underpayments or denials that require action.
Ready to Stop Leaving Revenue on the Table?
See how Innobot's charge capture automation can work in your specific environment. No pressure, no generic demo—just a real conversation about your challenges.
