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The Problem
People’s Care, a NY-based Licensed Home Care Service Agency, had contracted PCH and SAILS to send out monthly billing for 211 vendors, each with unique service codes. In Therap®, the concerned teams specified date ranges to download utilization reports. These reports were then uploaded to Google Drive to compare against any additional service logs. Team members would review the utilization report before entering the monthly billing in an eBilling portal, where they would specify days billed. Upon completion, the customer would submit the monthly billing. People’s Care discovered that this was an incredibly time-consuming and tedious process.
The Approach
Innobot designed and developed a module to automate the aforementioned process, allowing PCH and SAILS to run their individual service codes. The module identifies and processed monthly billing accurately and sends an exceptions reports to alert the customer if any additional information is required.
The Result
What used to take 3 days via manual processing is now accomplished in 5 hours by the automation modules. The customer can review the work completed by the module, while directing their focus towards other pertinent tasks that keep them busy at the start of the month.
