“We’re not ready for automation yet.”
It’s a phrase we hear often. And on the surface, it sounds reasonable. After all, launching automation feels like something that should follow process improvement, system consolidation, or staff alignment.
But here’s the reality:
In revenue cycle management, inaction is no longer neutral — it’s expensive.
While health systems delay automation under the assumption that they’ll be better prepared “soon,” operational inefficiencies continue to drain cash, overwhelm staff, and inflate the cost of doing business. The cost of waiting is now higher than the cost of starting.